Refund policy

You can ask for a refund of any purchase within 14 days of buying, for any reason. You do not have to explain why.

How to ask

Our orders are handled by our online reseller, Paddle.com, which is the Merchant of Record. Ask for a refund at paddle.net, using the email address and the details on your receipt, or write to us at [email protected] and we will arrange it. The money is returned to the card or account you paid with.

Refunding part of a purchase

If you bought several paid studies at once, you can have some of them refunded. Each is refunded at the price you paid for it: £59.80 each from a purchase of 5 for £299.

If you have already used it

A refund of a paid study you have already used makes that study a free study again. Nothing in it is deleted, but its paid features are no longer available, any card sort it is running stops taking participants, and the six months that making it paid added to how long it is kept are taken off. If that date has already passed, the study can be downloaded for 30 days and is then deleted. Using another paid study on it makes it a paid study again.

Unused paid studies are refunded first. A refund of a renewal takes off the 12 months it added.

After 14 days

If SynCaps has not worked as it should, write to us at any time and we will put it right, or refund you if we cannot. If you buy as a consumer, this policy does not affect your legal rights.